Privacy Policy

1. Introduction

Downing Plumbing & Heating, Inc. ("Downing Plumbing," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at downingplumbing.com or contact us to request plumbing services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms described here, please do not use our website.

2. Information We Collect

Personal Information

When you contact us through our website, call our office, or submit a service request, we may collect personal information that you voluntarily provide, such as:

• Your name
• Email address
• Phone number (including mobile number)
• Service address or property location
• A description of your plumbing issue or service request

We collect this information only when you choose to provide it — for example, when you complete a contact form, request a service estimate, or schedule an appointment.

Usage Data

When you visit our website, we may automatically collect certain technical information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query
• Device type and operating system

This information is used in aggregate to help us understand how visitors use our website and to improve our online presence and services.

3. How We Use Your Information

We use the information we collect to:

• Respond to service requests, questions, and inquiries
• Schedule and confirm plumbing service appointments
• Send appointment reminders and service updates
• Communicate with you by phone, email, or text message regarding your service
• Improve our website and customer experience
• Comply with applicable legal obligations

We use your contact information solely to communicate with you about services you have requested or inquired about. We do not use your information for unrelated marketing purposes.

4. Text Message Communications

By providing your mobile phone number on any form on our website or to our office staff, you consent to receive SMS and MMS messages from Downing Plumbing & Heating, Inc.. These messages may include:

• Appointment confirmations and reminders
• Technician arrival notifications
• Responses to your service inquiries

Information collected in connection with text messaging includes your mobile phone number, wireless carrier name, message content, and message timing. This information is used only to facilitate the text message service and is not shared with third parties for marketing purposes.

5. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service partners: Trusted vendors or subcontractors who assist us in delivering plumbing services, subject to confidentiality obligations and only to the extent necessary to perform those services.
• Legal requirements: When required by law, court order, subpoena, or government request, or when necessary to protect our legal rights or the safety of others.
• Business transfers: In connection with a merger, acquisition, or sale of all or substantially all of our business assets, in which case personal information may be transferred as part of that transaction.

6. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to use caution when sharing personal information online.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to applicable legal requirements and our legitimate business needs.

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to your request within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites for your reference or convenience. These links do not constitute an endorsement of those sites or their content. We have no control over the privacy practices or content of linked websites and are not responsible for them. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are intended for adults and business clients. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected personal information from a child, please contact us immediately and we will take prompt steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will post the revised policy on this page and update the "Last Updated" date at the top. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: