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Customer Testimonials

At Downing Plumbing we have a lot of customers satisifed with our plumbing service. We hope your experience with our plumbing team will leave you feeling the same way...or better! Check out some of the latest feedback from our valued customers.

Rated 4.95294117647 out of 5 stars based on 85 customer reviews.


5 star overall rating
Overall Experience 5 / 5

Always the same positive experience. Dealing with an old house, repairing old work and installing new, the gentleman who is the one who generally works on my three properties is always competent and thorough. Have been a Downing Plumbing customer for more than thirty years and have always been satisfied.


5 star overall rating
Overall Experience 5 / 5

I thought the guy we had was very professional and respectful, and knowledgeable!


5 star overall rating
Overall Experience 5 / 5

It was a pleasure working with your company. Scheduling was easy. Service was prompt and professional. Upfront pricing means no surprises.


5 star overall rating
Overall Experience 5 / 5

Great service from first phone call to completion of the repair.


5 star overall rating
Overall Experience 5 / 5

fast service and Great job thanks


5 star overall rating
Overall Experience 5 / 5

Thank you for your prompt and professional service.


5 star overall rating
Overall Experience 5 / 5

Thankfully, the problem was taken care of and the technician left everything in great shape


5 star overall rating
Overall Experience 5 / 5

Work was completed quickly and efficiently and the cost was competitive.


5 star overall rating
Overall Experience 5 / 5

Service man explained fully, cleaned up and was polite. Thank you for your service


5 star overall rating
Overall Experience 5 / 5

Professional. On time.


5 star overall rating
Overall Experience 5 / 5

great work


5 star overall rating
Overall Experience 5 / 5

I was not that at home at the time but my wife called and she was very happy with the work that was done he was very professional and get the job done in a timely manner


5 star overall rating
Overall Experience 5 / 5

Wonderful great job very knowledgeable and curtious


5 star overall rating
Overall Experience 5 / 5

Great job done.


5 star overall rating
Overall Experience 5 / 5

good


5 star overall rating
Overall Experience 5 / 5

Good. Not complete yet, I am now preparing for phase two of my plumbing work.


5 star overall rating
Overall Experience 5 / 5

fantastic could not have gotten a better plumber


5 star overall rating
Overall Experience 5 / 5

Al has always provided solid advice and service.


5 star overall rating
Overall Experience 5 / 5

The plumber was fast and did a great job. I have told everyone how efficient he was.


5 star overall rating
Overall Experience 5 / 5

Excellent service


5 star overall rating
Overall Experience 5 / 5

Great staff, great team - great work! Thanks!


5 star overall rating
Overall Experience 5 / 5

good experience. very helpful and knowledgeable


5 star overall rating
Overall Experience 5 / 5

Needed a repair to remove an old saddle valve. Technician came out and quickly made the repair and was done within an hour. scheduling the appointment was quick and easy, and got feedback and notice when the technician was en route. Would recommend to anyone needing plumbing service, and would use again!!


4 star overall rating
Overall Experience 4 / 5

Much better than the last time!


5 star overall rating
Overall Experience 5 / 5

Dan my service technician was excellent. He was able to quickly resolve my plumbing issues. I purchased a new home in Michigan City, IN. The day I moved in the sewer backed up in the basement and the toilets overflowed. GROSS!! Dan responded first thing in the morning and found I had 2 bad toilets and my lines needed cleared. He also found a leak in my kitchen plumbing. He was able to repair everything on the spot and I am grateful. Dan was also kind enough to respond to my home warranty company so we could work on the claim! Great JOB!!


5 star overall rating
Overall Experience 5 / 5

Always very professional! Have been working with them for years! Great work, great technicians!


5 star overall rating
Overall Experience 5 / 5

Experience with downing plumbing has always been excellent. The plummer name al always provide and make sure the work that is needed is done correctly. Al replace my water heater last year .this time he performed my yearly service and replace my backup battery for my sump pump. Replace my toilet float. Mr. Al Always explain what he is doing and why. Very knowledgeable in his work.


5 star overall rating
Overall Experience 5 / 5

Keith and Greg saved my house and family. Thank you for working so hard and quick to replace all of the natural gas piping!


5 star overall rating
Overall Experience 5 / 5

We had a very good experience with Downing plumbing. They came out and quickly fixed our problem. I would call them again.


5 star overall rating
Overall Experience 5 / 5

You (and your plumber) were willing to listen to us and offer very workable solutions. As we consider major plumbing overhaul next year, we are definitely going to choose you.


5 star overall rating
Overall Experience 5 / 5

Very happy with results. Repaired quickly and economically.


5 star overall rating
Overall Experience 5 / 5

The service you provided was truly excellent. I would always use your company for any of my plumbing needs. Thank you for being such a great professional.


5 star overall rating
Overall Experience 5 / 5

everything was great!


4 star overall rating
Overall Experience 4 / 5

Brian Beron did a great job and was very courteous and professional in handling our problem. I I however was surprised at the initial service charge to replace an angle stop and supply line but at least I took advantage of the "Duck Club" which hopefully will be to my advantage based on the coverage provided.


5 star overall rating
Overall Experience 5 / 5

Very professional! Did a wonderful job with my bathroom and I would recommend them to anyone that asked!


5 star overall rating
Overall Experience 5 / 5

very satisfied


5 star overall rating
Overall Experience 5 / 5

Satisfied with the workmanship & will call if I need your services again..


4 star overall rating
Overall Experience 4 / 5

First time I needed a plumber in 31 years in this house. Price seemed a little steep but the technician was good and provided quality work.


5 star overall rating
Overall Experience 5 / 5

I tried a plumbing service in Michigan City and they did not do the job like your men working for your business, Downing out performed them by a large margin. I would definitely use your service again. Your people exceeded my expectation.


5 star overall rating
Overall Experience 5 / 5

They was very professional


5 star overall rating
Overall Experience 5 / 5

Excellent! Technician explained everything, including all the options and associated costs. Work completed quickly and effectively. I would highly recommend Downing Plumbing!


5 star overall rating
Overall Experience 5 / 5

He was very helpful and fix the problem quickly.


5 star overall rating
Overall Experience 5 / 5

Since having Downing Plumbers work on all my plumbing needs I can't rely on any others. They are reliable honest and always so punctual Downing will always have my business. They are an exceptional company. I thank the Lord for Downing. Very trustworthy.


5 star overall rating
Overall Experience 5 / 5

You guys were very helpful


5 star overall rating
Overall Experience 5 / 5

We appreciated the quick and professional response to our situation. We developed a leak in the main water supply line. We were able to receive service the same day. The person who was dispatched to our home was very professional. He reviewed the situation, provided an estimate and completed the work the same day. We are very pleased with the service. Thank you!


5 star overall rating
Overall Experience 5 / 5

Super service, great communication, used Downing twice, came out both times in bad weather and completed the work on-time and with expertise. Will definitely keep them on my call list and recommend them to all that ask.


4 star overall rating
Overall Experience 4 / 5

Work is great no mess left and always complete. I have never had to call back on any of the jobs I've had done.


5 star overall rating
Overall Experience 5 / 5

Very pleased


5 star overall rating
Overall Experience 5 / 5

The services were fine, the only issue I had was it seemed a little pricing for the job and time.


5 star overall rating
Overall Experience 5 / 5

Good , very professional


5 star overall rating
Overall Experience 5 / 5

The technicians were very thorough getting the slow-draining kitchen sink fixed. They made sure the pipe was unclogged all the way to the basement. They didn't leave a mess.


5 star overall rating
Overall Experience 5 / 5

This was the second time in two weeks we needed your services. On the first visit, our interior pipes were water jetted to clear them. Two weeks later our outside pipes backed up and we could not run any water in the house. Fortunately, we are Duck Club members. We called at 8:00 a.m. and at 3:00 p.m. the tech was on site. Within 2 hours he had our entire outdoor system cabled and running free. So pleased with our same day service and that we could once again use water in our home!


5 star overall rating
Overall Experience 5 / 5

It was good


5 star overall rating
Overall Experience 5 / 5

I am always apprehensive to have technicians work on the utilities in my 58 year old, never updated, home! Your guys were great, let me know that my problem wouldn't require any major overhauls and had me up and running in under 2 hours - I'm a happy camper! :-)


5 star overall rating
Overall Experience 5 / 5

Absolutely would recommend your company and great service!!


5 star overall rating
Overall Experience 5 / 5

great


5 star overall rating
Overall Experience 5 / 5

i am very happy with your service. your tech showed up on time,explained everything in full,and corrected my issue just as he stated.


5 star overall rating
Overall Experience 5 / 5

Good - Water heater works fine.


5 star overall rating
Overall Experience 5 / 5

Called after hours n they called first thing in the morning n then came out within the hour.repairs made and I'm a happy homeowner again. Thanks downing


5 star overall rating
Overall Experience 5 / 5

As before, you alway come through with what expected. Keep up the excellent service.


5 star overall rating
Overall Experience 5 / 5

It was great, plumber was nice and got things done. Enjoyed the fast service, and price was reasonable. I would definitely use your company again.


5 star overall rating
Overall Experience 5 / 5

It was great. Dawn was very helpful.


5 star overall rating
Overall Experience 5 / 5

New fellow. Did seem to be in a hurry. It WAS after 4PM. Replaced shut off valves. Went to replace stems , but HE said the stems were missing Or they (Sterliing) sent the wrong replacement. Reordered same exact items. Went to Lowes & luckily someone knew about the particular way to change out the stem. Top of stem has a screw, plus, that you loosen to take off the stem from cartridge. Wala. Don't even have to remove carterpin.. I finished replacing cartridges & all worked well. Even told AL, about it, as he did the YRLY inspection. I'm happy. MY wife is VERY happy. She now has cold water to brush her teeth. Happy Holidays Bob Jones


5 star overall rating
Overall Experience 5 / 5

Great job with prompt honest service and all at a fair price.


5 star overall rating
Overall Experience 5 / 5

Excellent service as always...completely satisfied.


5 star overall rating
Overall Experience 5 / 5

Very friendly and very professional I thought the service was the best!


5 star overall rating
Overall Experience 5 / 5

I continue to be a very pleased customer, you always come thru and do not disappoint. Thanks, Dewey


5 star overall rating
Overall Experience 5 / 5

A wonderful company from the office to the crew. Communication, Concern and Commitment were all covered!!


5 star overall rating
Overall Experience 5 / 5

Cory fixed our leaking toilet & explained each step. He did not try to oversell us. He cleaned up & was very cordial.


5 star overall rating
Overall Experience 5 / 5

Favorable. Al took the time to explain everything to me as well as let me know what my other options were.


5 star overall rating
Overall Experience 5 / 5

Very good overall. Serviceman was courteous and very helpful. He finished the job and was on his way in a reasonable amount of time.


5 star overall rating
Overall Experience 5 / 5

The source of our plumbing problem wasn't easy to identify, and your plumber stuck it out with us until he had figured out where the problem was. Although the long-term solution will involve a major, expensive project (which we can't plan on doing right now), he did the rodding which will hopefully keep us out of trouble for some time. Communication was a bit of a problem at first--I don't think he was always listening to what I was saying--but again, I give him credit for persisting until he got our need taken care of.


5 star overall rating
Overall Experience 5 / 5

The technician was very knowledgeable, proficient in his work, and, he was very polite; it was a good experience, and, the water heater works really well that was installed.


5 star overall rating
Overall Experience 5 / 5

Your service has always been friendly, reliable, and professional. After using your service 3 times I would recommend you anyone I know with confidence. Reasonable pricing and professional service will keep me coming back.


5 star overall rating
Overall Experience 5 / 5

The technician was there when promised and fixed the problem very quickly. I also very much appreciated the shoe covers he used because it was a rainy day. I will always call Downing when I have an issue and have recommended you to others.


5 star overall rating
Overall Experience 5 / 5

Did a good job and found the problem fast.


5 star overall rating
Overall Experience 5 / 5

I called on the Sunday I had a guy Within an hour he checked out the hot water heater tell me what was wrong he tell me what the price would be and when I had to call my warranty company is very patient about it and talk to them about what was wrong very happy with the service


5 star overall rating
Overall Experience 5 / 5

Excellent service from a trusted company.


5 star overall rating
Overall Experience 5 / 5

I called on a Friday morning for service THAT Day. I was pleased that Downing plumbing responded immediately and took care of three different problems. One was to install new shutoff valves for our kitchen sink BEFORE delivery of a new counter top. This was done in time for the counter top to be installed; The counter top installation crew arrived earlier that the scheduled time for it's installation. Another problem was that the main shutoff valve for the house had bound up and needed to be replaced. Because the street side shutoff valve was damaged Downing's Technicians Kieth and Cory had to install a new shutoff valve with the water turned on. Thanks to their efforts our long day went much smoother that anticipated. Their phone number is now in my cell phone contacts for future work. We also signed up for their annual inspection and repair service.


5 star overall rating
Overall Experience 5 / 5

Keith was excellent! He represents D.P. in a manner which would please his superiors. I will ONLY use Downing Plumbing for any of my plumbing needs.


5 star overall rating
Overall Experience 5 / 5

I am pleased and satisfied with the service that I received from Downing Plumbing. Cory is an asset to your business.


5 star overall rating
Overall Experience 5 / 5

The technician was very helpful


5 star overall rating
Overall Experience 5 / 5

On time service, friendly service man, excellent work


5 star overall rating
Overall Experience 5 / 5

Work was done with no problems and is working fine and no leaks, the only thing that I was surprised with was the cost to perform the work at $920.00


5 star overall rating
Overall Experience 5 / 5

Our experiences have all been very positive! When we have a plumbing need we can depend on quick service. Also, one of our projects would have made quite a dent in our fixed income budget, we were guided to a payment plan that allowed us to finance the job with No interest for 18 months. This is most appreciated! I like belonging to the "Duck Club". It makes me feel safe about plumbing concerns. Your Ladies who answer the phone are very helpful and patient with our questions.By the way, our favorite employee is "AL". I am sorry that I have forgotten his last name, but he is an older gentleman and really "knows his stuff"! Keep on doing the wonderful job you do!